Support
Contact us about sending, traveling, your account or privacy. Never send passwords, payment details or identity documents in a message.
Contact us
Common questions
Does posting a request confirm a booking?
No. Capacity, price, parcel contents and payment terms must be agreed separately between the sender and the traveler.
What can I send?
Only items that are legal in both countries and allowed by the airline. Do not send prohibited, dangerous or undisclosed items.
Why are messages translated into my language?
Chat messages are translated automatically so senders and travelers who speak different languages can still coordinate.
Delete your account
You can delete your account directly in the app or on the website:
- Sign in to Chapar and open Registration.
- Go to the Account step.
- Tap “Delete account”.
- Confirm the deletion.
When you delete your account, you are signed out and your account is deactivated immediately. Within 30 days we permanently delete your profile (name, email, phone, address), identity documents, listings, chats and messages, support requests, Telegram link and sign-in account. We keep only what the law requires: records of completed orders (amounts, dates and route, without your name or contact details) and an anonymous record that a deletion was carried out. These cannot be linked back to you.
If you cannot sign in, message Support from the email address or phone number you registered with and ask for deletion.