Privacy Policy

Information we collect

Your email address or phone number to sign in with a one-time code (OTP); your profile name; content you create, such as send requests, trips, parcel weight and type, and any delivery addresses you enter; chat messages with the other party and support messages; and an account ID.

How we use it

Only to run the service: signing you in, showing and matching requests and trips, delivering messages and answering support. Chat messages may be translated automatically so the other party can read them in their language.

No sale of data; no tracking in the apps

We do not sell your information. The iOS and Android apps contain no third-party tracking, analytics or advertising SDKs. On the website, Meta’s measurement tool is used only if you accept it; see “Measurement and advertising cookies” below.

Payments

Chapar does not process payments in this app and does not receive your card or bank details.

Who we share it with

The other party of an agreement, only as needed to coordinate (for example name, route and messages); infrastructure providers that run the service for us (hosting, sign-in code delivery, message translation); and authorities when the law requires it.

Retention and deletion

We keep your information while your account is active. You can delete your account in the app at any time; the exact steps are on the Support page. Deletion requests are completed within 30 days of the request; only records of completed orders (without your name or contact details) and an anonymous record of the deletion are kept, as the law requires.

Your rights

You can ask Support for access to, correction of, or deletion of your information.

Children

Chapar is not designed for children and does not knowingly collect children’s information.

Measurement and advertising cookies

This section is pending owner legal review.

What and where

On the website app.chaparcargo.com we may use Meta Pixel and the Conversions API from Meta Platforms to see how well our ads work. They are not used in the iOS and Android apps.

Only with your permission

Measurement is off by default and turns on only if you press “Accept” in the cookie banner. If you press “Reject” or make no choice, no Meta script is loaded and nothing is sent to Meta.

What is sent

Only these events: page view (PageView), opening a listing from an ad link (ViewContent), opening registration (Lead), finishing registration (CompleteRegistration), posting a listing (ListingCreated) and the first message in a chat (Contact). With them: the listing ID, its type or category, the route cities, the page address (without parameters), a random event ID, your IP address and browser user agent, and Meta’s _fbp and _fbc cookies. Your name, email address, phone number and message text are not sent.

Cookies

The chapar_consent cookie (set by Chapar) stores only your choice (accept or reject) for 180 days, and the same choice is saved in your browser’s local storage. After you accept, Meta sets its _fbp and _fbc cookies under its own policy.

Withdrawing permission

You can choose “Reject” at any time with the “Cookie settings” button at the bottom of the website or in the Profile panel of the web app. From then on no events are sent, the _fbp and _fbc cookies are deleted, and our server stops forwarding events to Meta. This does not affect data sent before.

Recipient and retention

The recipient is Meta Platforms, which may process the data outside your country (including in the United States) and keeps it under its own data policy. Chapar does not store a copy of these events in its database.

Legal basis

Under PIPEDA, Québec’s Law 25 and the GDPR, we use these cookies only with your express consent, and you can withdraw it at any time. Contact Support with questions or access requests.

Go to app.chaparcargo.com (the “Cookie settings” button is at the bottom of the page)