Chapar money-back guarantee
Every Chapar transaction is guaranteed by Cyrus Global Exchange — if your item doesn’t arrive for any reason, within 7 business days we refund you, no questions asked, or buy it for you again; the choice is yours.
The guarantee
Every Chapar transaction is guaranteed by Cyrus Global Exchange Inc. If an item you bought doesn’t reach you, you either get all your money back or Chapar buys the same item for you again and sends it.
What counts as “not delivered”
An item counts as not delivered if it hasn’t reached you by the agreed delivery date plus a 7-day grace period, for any reason.
Your choice
Pick one: a full refund within 7 business days, no questions asked; or we buy the item again and resend it.
How to claim
Tap «Request guarantee» on the order, or contact us through the Support page.
Timeline
Claim → Chapar acknowledges it → you choose (refund or re-buy) → refund paid within 7 business days, or the item is bought again and sent.
Operator and FINTRAC registration
The guarantee is provided by Cyrus Global Exchange Inc., registered with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) as a money services business (MSB) under number N300001066.